Terms & Conditions

IND’O BRASIL = hereinafter referred to as “Seller”.
1.1 Changes in the General Terms and Conditions may be made by Seller at any time without any prior notice.
1.2 The General Conditions of Delivery (hereinafter: conditions) apply to all orders and deliveries of the seller.
1.3 The conclusion of an order implies that the buyer accepts the application of the then current terms and conditions.
1.4 Deviation from these terms and conditions is only possible after written approval by the seller.
1.5 All rights and claims, as stipulated in these terms and conditions for the benefit of Seller, are also stipulated for the benefit of intermediaries and other third parties engaged by Seller.

2.1 Seller reserves the right to change the prices of (all) products in between without prior notice. Prices will be changed based on falling and or rising dollar rates and raw material prices, as well as transportation costs from manufacture to recipient.
2.2 An order is only established upon acceptance of your order by Seller. Seller is entitled to refuse an order, for which reason arises from past negligence, late payment and/or abuse of the buyer. Seller will notify this in writing within two (2) business days. (working days Monday – Friday)

3.1 The shipping method is determined by Seller, provided that Buyer has a choice of his/her own which Buyer clearly indicates in his/her order. The liability for a shipment recommended by buyer is entirely at his/her own risk and cannot be recovered from seller.
3.2 As the seller depends on the transport companies, delivery days are approximate. Exact delivery times can never be indicated. There is also the possibility that the carrier delivers the ordered goods to a neighbour. If you only wish delivery to your home address, you must state this when placing your order. Seller can never and never be held liable by buyer or third parties in compensation of costs or resulting damage.
3.3 Products that cannot be delivered from stock will not be backordered, unless otherwise agreed between seller and buyer. The Seller will inform the Buyer within two (2) working days and will possibly arrange for an alternative in consultation. Should both parties fail to reach an alternative agreement, the sale will be cancelled.

4.1 All prices stated for products and services are in euros and exclusive of current VAT (21%) as well as exclusive of shipping costs.
4.2 Seller reserves at all times the right to change prices, packaging, package contents, models and colors.
4.3 For orders with a delivery address outside Belgium, rates of Bpost or in cooperation with DPD, DHL or UPS are applied.
4.4 Prices on the day of the order are valid, also in case of any agreed subsequent delivery.
4.5 Current offers cannot be returned and/or exchanged.

5.1 Payment must be made before delivery (unless otherwise agreed) to: ING – account: BE44 3630 6314 7545 in the name of MY HAIRSTOCK BVBA stating your name and your order number.
For foreign payments:

ING BELGIUM: IBAN: BE44 3630 6314 7545
Bank: ING Belgium SA/NV

5.2 Orders are processed upon receipt of payment. No reservation for the order will be taken into account until receipt of payment.

6.1 Loss and/or theft by the transport company will be compensated by Seller provided clear evidence can be provided. A defect indicated by the carrier, as a result of which the buyer does not receive the ordered goods on time, will be resent by Seller after 5 days. If the package is nevertheless issued by the carrier, the buyer must refuse the resent package and it will be returned to the seller within 48 hours.
If a parcel is damaged on the outside, the buyer’s own risk in terms of lack of content applies upon acceptance by the buyer at the delivery company. Buyer cannot claim defective content products and damages after acceptance of damaged package.

7. 1 In the event of force majeure, which shall in any case include riots, epidemics, natural disasters, lock-outs, strikes, fire, war, terrorism, mobilisation, riots, import and export restrictions, lack of raw materials, auxiliary materials, finished products or labour, disruptions in public utilities, disruptions of any kind in our company, or that of our suppliers or forwarding agents, or in the event of any other circumstances under which fulfilment of the contract by Seller cannot reasonably be required or cannot be required in good time, Seller shall be entitled, at its discretion, without judicial intervention and without being liable to pay any compensation to Buyer, to dissolve the contract in whole or in part by mere notification.

8.1 Products remain the property of Seller until the date of payment and may be reclaimed immediately in the event of late payment.
8.2 In case of negligence of an agreement concluded payment term, the buyer will, uncontested after three payment requests sent by mail, immediately engage a collection agency. The resulting collection costs and interest calculation are at the expense of the buyer.

9.1 The Buyer shall indemnify the Seller for all liability that might rest on the Seller vis-à-vis third parties with regard to the goods supplied by the Seller.
9.2 a. Some scientific publications seem to state that hair extensions might cause damage to one’s own hair and scalp. However, these assertions have been refuted in other publications, further clearly pointing out that if there is any damage at all, it could also be the result of improper use of the hair extensions. There is no unequivocal scientific reporting available on the possible damage caused by hair extensions and/or inexpert use of hair extensions.
9.2b. However, in addition to the above, Seller expressly states that it can in no way be held responsible or liable for any form of damage, including physical or psychological, that may result from the use of hair extensions.
9.2c. The use of hair extensions and/or their accessories supplied by Seller shall be entirely at Seller’s own risk.
9.2d. Seller is not responsible for the work of third parties, including but not limited to the processing of products delivered by Seller.


10.1 Products may be exchanged within fourteen (14) days of the invoice date and after notice to Seller and consultation provided the products are in a state of service for resale by Seller.
Already opened packages are not acceptable for return.
Due to hygienic or health reasons, opened packages of hair extensions will not be accepted as returns.
Chemical/care/styling fluids and powders whose packaging can be opened will not be accepted for hygienic or health reasons.
10.2 When returning products, the buyer must fill out the complete return form in advance by e-mail, after which the seller will contact the buyer.
10.3 Returns without a completed form will be refused by the seller.
10.4 Shipping and other costs incurred for the products to be returned are and remain buyers costs. Buyer must send the product(s) to be returned carriage paid to IND’O BRASIL, Mechelsesteenweg 34, 2018 Antwerp.
10.5 Costs incurred by the seller, such as shipping costs, administration costs, etc. will be deducted from the returned product.
10.6 The method of return is at buyers choice and risk.
10.7 Orally or in writing confirmed return requests must be received by seller within 5 working days. Once exceeded, Seller can and will reject the returned products for receipt and the products will be returned to sender at his expense
10.8 Buyer must check the products received before handling them for correctness of texture length and color. No claims can be made afterwards.
Any deviation in colors, textures and/or models, as far as acceptable, cannot be returned or exchanged. If this is not the case, the buyer must notify the seller by e-mail within eight (8) days after delivery, stating the buyer’s name, the order number and a clear explanation of why the item is not satisfactory. Seller will replace the item or refund the payment if it is proven that the item is not accepted for valid reasons. If no defect is reported within this period, all claims against Seller regarding any defect shall lapse.
10.9 Seller can never be held responsible for damages suffered due to incorrect shipments with incorrect articles.
10.10 Seller cannot be held liable for providing an incorrect delivery address, even after relocation.
10.11 Refusal of an order offered by the carrier or not picked up at a Servicepoint, which is returned, will after receipt of return be charged by us for the shipping and return costs with a minimum amount of € 20.00 excluding VAT.


11.1 Complaints about quality must be made in writing within twenty-one (21) days of purchase, clearly stating the complaint. If no defect is reported within this period, all claims against Seller regarding any defect shall lapse.
11.2 The seller will only deal with the buyer’s complaint after consulting the invoice date and invoice number.
11.3 In order to resolve the complaint in all reasonableness, the buyer must provide all cooperation requested by the seller.
11.4 To handle the complaint, all products/hair extensions must be returned within thirty days (30) of the purchase date. Products sent after thirty (30) days will not be processed.
11.5 If any doubt about the product arises during treatment, the seller should be contacted immediately and any further treatment stopped.
11.6 Products that have undergone chemical treatment by the buyer such as perms, colors, etc. are not eligible for warranty investigation.
11.7 The chemical treatment of the hair is and remains at the buyer’s own risk.
11.8 Seller gives no warranty on wrong color or texture choice of the buyer.
11.9 Seller gives no warranty for wrong use/care of products. as well as by not using the care products advised by seller.
11.10 Seller is not liable for third party labor.
11.11 Return shipment does not guarantee compensation.
11.12 A compensation consists exclusively of the same product as the purchased product and not for any costs incurred to third parties.
11.13 A complaint about which there is a right to be considered under warranty will only be made under warranty if the supplier of the product provides a warranty for it, which means that the final warranty decision is placed with the supplier, cq products/manufacturer. Vendor is dependent on the vendor’s supplier warranty conditions and vendor cannot be held liable.
11.14 No correspondence can be entered into about complaints that have been filed.


12.1 All copyright and other intellectual property rights relating to the Seller’s website may not be copied without permission.
Should the Seller in any way encounter copyright and other intellectual property rights of IND’O BRASIL used without authorization, if after a warning is not heard, an official report will be made for use of the Copyright © protected products.
12.2 Should you intend to publish IND’O BRASIL’s products in any way for a webshop – mailing – promotion etc., IND’O BRASIL has a Publicity Agreement, which we will send to you and which we will approve after return provided with your name and signature.

13.1 In case of disputes, the court in the place of our establishment, or at our choice, shall have jurisdiction

No products in the cart.